Guest information

 

AIR-CONDITIONING
Individually controlled air-conditioning is available in all of our guest rooms. The fan has three intensity levels: low, medium and high. The availability of the air-conditioning depends on the season.

BABY COT
Baby cots are available free of charge in our hotel. Please, call the reception for information (dial: 1100).

BANK, ATM
There are several ATM machines and banks nearby, the nearest is located opposit of the hotel next to the entrace of the grocery, Coop. On Dózsa György str. also opposit of the hotel, you can find an ATM in the OTP Bank too. For further information please contact the reception (dial: 1100).

BAR
Alcoholic and non-alcoholic drinks, coffee and tea specialties can be enjoyed at the bar in the hotel's restaurant. Opening hours: daily from 11:30 a.m. to 10:00 p.m.

BATHROBE
To use our Relax Corner you can borrow soft bathrobe from us, 1000 HUF / bathrobe. Please contact the reception.

BLANKET
Please contact our reception to have a complimentary extra blanket sent to your room (dial: 1100).

BREAKFAST
Start your day with a wealthy buffet breakfast from 7.00 a.m. until 10.00 a.m. Our restaurant is on the ground floor, which can be easily approached by using the panorama-elevator. Our guests can reach the elevator on the first floor from the conference rooms, on the second floor between room 213 and 215. Cold package is available on demand, if you would like to leave before the appointed breakfast time. Please mention your request on the day before you need the package prior to 6 p.m.

CAR RENTAL
Should you wish to rent a car, please, kindly contact our reception.

CHECK-IN / CHECK-OUT
On the day of arrival we have your room prepared for you as of 2.00 p.m. If you arrive before the appointed time, it is possible that your room will not be ready. In other case you will be able to occupy your room as soon as it's ready. If you wish to arrive early, please let us know while making the reservation.On the day of departure we kindly ask you to vacate your room until 10.00 a.m. If you require a late check-out, please contact the reception. If the occupancy of the hotel requires, a late check-out fee might be charged.

CITY MAP
The map of Gödöllő and its surroundings is available at our reception free of charge.

CLEANING THE ROOM, BED LINEN CHANGE
Our Housekeeping does the daily cleaning in the afternoon. Bed linen is changed every 3 days, unless otherwise requested. Daily change is possible, contact our reception. (dial: 1100).In order to protect the environment, towels are also changed every 3 days. Should you wish to have your towels changed more frequently please leave them dropped on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.

CLOTHING REPAIRS
Repairs of clothing are avaible on demand for a charge. Please contact our reception for further information (dial: 1100).

COATHANGERS
Coathangers can be found in your wardrobe. Should you require more than the amount provided, please, do not hesitate to contact the reception (dial: 1100).

CONFERENCE
Our conference rooms are located on the 1st floor. Internet connection, flipchart board (with paper and pen) and projector is available.

CREDIT CARDS
The following major credit cards are accepted: American Express, Eurocard/Mastercard, Maestro, Visa and Visa electron cards. Please, contact our reception for further information.

CHARGER, ADAPTER
If you need charger, please contact our reception for further information.

„DO NOT DISTURB”
In case you do not wish to be disturbed, please hang your red “Do not disturb” card on your doorhandle. If phone calls should not be passed to your room, please advise the Reception. It is part of our security policy not to give out any room numbers of our hotel guests.

DRINKING WATER
The tap water is drinkable. Bottled still and sparkling water can be obtained from your minibar in your room. You will find the list of the minibar prices on your table.

ELECTRICITY
The voltage is 220V in Hungary.

ELECTRIC CAR CHARGER
The application  can be installed by scanning the following QR codes or using the FreeCharger .hu app. You will be able to start and stop charging only through this application after connecting the car, and payment is also made here by bank card. The charging fee is HUF 180/kWh.

You can find more information in the user manual in the garage or at the reception desk!

ELECTRIC OUTLETS
All electric outlets in your room are off when your room key card is not inserted in the control box. If you would like to activate the electric system in your room, insert your keycard to the box.

ELEVATOR
In our hotel there is two elevator in operation: the one at the front desk is accessible to the underground garage and the guest rooms. The panoramic elevator runs between the restaurant and the rooms.

ENVELOPE AND STATIONERY
One envelope and one stationery is available in the room. If you need further please contact the reception. 

FAX
You can send fax at the reception for a charge. Please, contact the reception for further information. Should you wish to receive a fax, you may have it sent to the main fax number of the hotel: +36-28-414-859.

FIRE ESCAPE PLAN
Please, read the instructions carefully and locate the 
emergency exits! In case of fire green lights on the corridors guide you to the exits. Should you see fire, please, immediately dial extension 1100 for the reception! The fire extinguishers and fire alarms are well marked in red. In case of fire do not use the elevators! The staircase leads you to the ground floor of the hotel.

FIRST AID
First aid box is available at the reception.

FLOWER BOUQUET
If you would like to order a flower bouquet, please contact the reception for more information of a list of the flower shops nearby.

FOOD AND DRINKS IN THE ROOM
The room is equipped with a minibar. The prices can be found on the list on your desk.

GUEST REVIEW

Our hotel lays a high importance to your opinion. In the following interface (https://erzsebetkiralyne.accenthotels.com/en/reviews), please share with us to help with increasing the quality of service. Thank you!

 

 

HAIR DRYER
To the basic equipment of our rooms belongs a hairdryer. If you need an extra hairdryer, you can have one on request at the reception.

HEATINGŰ
Individually controlled air-conditioning is available in all of our guest rooms. The fan has three intensity levels: low, medium and high. The availability of the heating depends on the season.

INTERNET
WIFI is available in all rooms and also in the Lobby. The wireless internet is free of charge in the entire area of the hotel. You may access this service by connecting your laptop and accessing the internet with the use of your browser. There is an internet terminal available for our guests in our Business Center.

INFORMATION
Brochures and information about the city of Gödöllő and its surroundings are available at our reception.

IRON & IRONING BOARD
Please contact the reception for iron and ironing board, which can be used free of charges.

KEYS
Please leave your keycards at the reception upon checkout. Should you loose your key, you will be charged an amount of 3,-EUR for each lost keycard.

LAUNDRY SERVICES
Laundry and ironing service are available on demand for a charge. Please note that our laundry service is available only in that case, when you fill in the laundry form, which is also the pricelist. Otherwise our team is unable to take over your laundry. Order handed over before 11 a.m. returns within a maximum of 2 working days.

LAUNDRY BAG
Laundry bag is placed in the wardrobe, please leave it at the reception. If you need, the reception can provide more.

LINEN CHANGE
Our Housekeeping does the daily cleaning in the afternoon. Bed linen is changed every 3 days, unless otherwise requested. Daily change is possible, but it is not included in the price.

LOST AND FOUND
Please contact the reception to assist you. Lost and found articles, except for perishable items, are kept for six months.

LUGGAGE STORAGE
Our reception provides complimentary luggage storage services on demand.

LUGGAGE TRANSFER
The hotel provides assistance with luggage transfer up to the room free of charge.

MAINTENANCE
Should you find any equipment in your room to be out of order, please kindly inform the reception (dial: 1100).

MESSAGE
Your messages or packages are available at the reception.

MEDICAL ASSISTANCE
Please contact ou reception. (dial 1100).

MINIBAR
You have a private minibar in your room that will be refilled on a daily basis. For prices, please refer to the menu found on the table

MOBILE PHONE
Mobilephones can be used throughout the hotel, although kindly refrain from usage in the restaurant and common areas. For the well-being of our guests we trust on your kind understanding that the ringing tone has to be kept on a low level in the breakfast room and inside the hotel.

If you wish to charge your telephone in the room, please note that it is only possible while the key card is inserted in the white electricity box next to the room door.

MONEY EXCHANGE
EUR and HUF (hungarian forint) cash payment at the reception is accepted, however money exchange in the hotel is not possible. The reception may advise you of the nearby banks, exchange offices and their opening hours.

NEWSPAPERS, MAGAZINES
Complimentary newspapers and magazines are available at the lobby.

NOTEPAD AND PEN
Can be found on your table.

PAYMENT
Payment can be done in Euro or Hungarian Forint. If you intend to pay via credit card, we accept the following brands: American Express, Eurocard/Mastercard, Maestro, Visa, Visa Electron.

PARKING
Limited number of parking places are available in our garage. Since the garage is underground, there is a height limit (1,95 meter). Parking in our garage has also an additional fee of 8 EUR/night/car. For more information please call the reception (dial: 1100). Please, be advised of the fact that the parking places in front on the street do not belong to our hotel. Therefore the hotel does not take responsibility for any parking fines or damages caused to the cars, that are parked outside.

PETROL STATION
There are several petrol stations near the centre of the town within 10-15 minutes by car. Please contact the reception for directions.

MOL petrol station:
2100 Gödöllő Szabadság Str. 12

Shell petrol station:
2100 Gödöllő, Dózsa György str. 108.

MOL petrol station:
2100 Gödöllő, Dózsa György str. 61.

PHARMACY
The nearest pharmacy to our hotel is located in the courtyard. If you need further assistance in finding it, please contact the reception.

PHOTOCOPYING
Photocopying is available at the reception for a charge. Please, contact our reception for further information and rates.

PILLOW
Please, contact our reception to have a complimentary extra pillow delivered to your room (dial: 1100).

POST OFFICE
The closest post office is located 2 minutes from the hotel. If you wish to send mail, please hand your stamped delivery on to the reception and we will send it by post for your recipient.

PUBLIC TELEPHONE
Telephone calls can be initiated from our reception. Please, contact the reception for further information and rates.

RADIO
Available on the television. Channel nr. 100-102.

RECEPTION
Our reception team is at your kind disposal 24 hours every day of the week either in person or via house phone on extension 1100.

RELAX CORNER
Who prefer active recreation on the groundfloor of the hotel, our 90 m² Relax Corner provides recreation facilities.

Opening hours: every day 9 am-21 pm

Available facilities:

Fitness equipments:

• Treadmill
• Fitness bike
• Multifunction bench
• Dumb-bell

Jacuzzi: 6 person

Saunas:

• Finnish- for 6 person
• Infrared- for 3 person

If you would like to use our sauna service, please inform us 1 hour earlier! Please use the sauna sheet, which is available on the reception for free of charge.

Rental bathrobe: 1.000 HUF/piece

„Private Spa” possibility for a period of 2 hours from 21 pm

• 2-3 person- 16.000 HUF/occ.
• 4-6 person- 20.000 HUF /occ.

ROOM RESERVATION
Should you wish to book a room for your upcoming visit, please, contact our Reception. Visit the official website of Erzsébet Királyné Hotel for the best available rates and discounted package offers: www.ekhotel.hu. Should you plan to visit our hotel more frequently please request information about our loyalty programme.

ROOM TO ROOM CALL
For calling from one room to another please dial the 3 digits of the desired room number. If you wish to be transferred by the reception, please dial: 1100.

SAFE AND RESPONSIBILITY
You can keep your valuables in the central safes at the reception. Limited number of safes are available. The hotel does not take any responsibility for valuables not being kept in safes.

SEWING KIT
You will find a sewing kit in the room, if you need more, please contact the reception.

SEWING SERVICE
Repairs of clothing are avaible on demand for a charge. Please contact our reception for further information (dial: 1100).

SHOE SHINING
Shoe shining mashine is available at the lobby.

SHOE SHINING KIT
Please, call the reception for information (dial: 1100).

SHOPS
Please contact the reception for the list of shops and opening hours.

SIGHTSEEING, EXCURSIONS
Gödöllő and its surroundings offer a wide range of programmes. Please contact our reception for further information.

SMOKING
Please note that Erzsébet Királyné Hotel is a dedicated non-smoking hotel for the comfort and health of our guests. Smoking is prohibited in the 5 meter area of the Hotel entrance. Please smoke only in allocated areas!

TAXI AND TRANSFER RESERVATION
Please call the reception (dial: 1100) if you would like to order a transfer, or wish to reserve a minibus. Please notify us 24 hours in advance.

TECHNICAL HELP
In case if you need computer support or technical assistance, please contact the reception for more information.

TELEVISION
You can find the instruction manual for the television in the description below:

Samsung SMART TV User Manual

• To turn the TV on or off, please press the red circular button located in the upper left corner of the remote control.
• Press the Home or Smart Hub button with the house icon to access the TV’s smart features, such as:
  • • Applications (e.g., Netflix, YouTube, etc.)
    • Browser
    • Other streaming services
• To adjust the volume, use the button between the + and - signs. Flicking the button upward increases the volume, while pressing it downward decreases it.
• To change TV channels, use the button between the up and down arrows. Flicking it up moves to the next channel, while pressing it down returns to the previous one.
• Press the button labeled 123 to view the list of channels. You can easily select your desired channel using the up and down arrows.
• The buttons with colored circles provide access to additional features within certain apps or menus
• The circular button in the center of the remote allows for menu navigation.
• The button with a back arrow enables you to return to the previous menu or screen.
• Use the play or pause button to pause and resume playback during streaming services.

TELEPHONE
You can reach the reception desk by dialing 1100. To reach an outside line for local calls 06 + area code + phone number. The telephone in your room allows you to make direct local and international calls. To reach another room please dial the room number.

TIME
The local time in Hungary is based on the Mid-European time (Greenwich Mean Time +1 hour). To find out the exact time, please contact our reception.

TOILETRIES
Our bathrooms are equipped with soap, 2 in 1 shower gel & shampoo, and cosmetic tissues. If you need additional tools (toothbrush, toothpaste, shaving kit), you can apply for it at the reception for a fee.

TOOLS ON REQUEST
Please contact the reception in case of demand.

Free of charge: extra blankets and pillows, sauna towels, sewing kit

For extra charge: shaving set, toothbrush, toothpaste, bathrobe, slippers

TOWEL CHANGE
In order to protect the environment, towels are also changed every 3 days. Should you wish to have your towels changed more frequently please leave them dropped on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.

UMBRELLA
Hotel umbrellas are complimentary to use and are available at the reception.

WAKE-UP SERVICE
Please, kindly advise our reception about the time you wish to have the wake up call (dial 1100).

WEBSITE
The website of our hotel contains a lot of information, that can be useful to you or those who you recommend our accommodation to: www.ekhotel.hu. Available in three languages: Hungarian, English and German. You can either make your next reservation via the website or write your review there.

WEEKLY PRINTS
There are weekly newspapers on the lounge area in the lobby.

WI-FI
High Speed Internet Access is available in all rooms and in the Lobby. The wireless internet is free of charge in the entire area of the hotel. You may access this service by connecting your laptop and accessing the internet with the use of your browser.

TELEPHONE HOTEL EXTENSIONS’ DIRECTORY Reception: 1100 Restaurant: 1301 Room to room: Room number

MAKING A CALL Using the direct-dial telephone in the room, it is possible to make city or international calls without the interaction of the Reception.

DOMESTIC CALLS Should you Wish to call a line in Hungary, please, dial „06” than the area code and after the desired phone number.

INTERNATIONAL CALLS Should you wish to make an international call, please dial ”00”, the country code, the city code and the desired number.
Example: Dialling a Berlin phone number: 00 49 30 1234567 - country code city code phone number

IMPORTANT! Minor waiting time is expected before being connected. In case of not being connected even after a certain waiting time, please try to dial the number again.
Country Country code Time Zone Australia +61 / 0061  +9 Austria +43 / 0043 +1 Belgium +32 / 0032 +1 Bosnia & Herzogovina +387 / 00387 +1 Brazil +55 / 0055 -3 – -4 Bulgaria +359 / 00359 +2 Canada +1 / 001 -4 – -8 China +86 / 0086 +8 Croatia +385 / 00385 +1 Czech Republic +420 / 00420 +1 Denmark +45 / 0045 +1 Finland +358 / 00358 +2 France +33 / 0033 +1 Germany +49 / 0049 +1 Greece +30 / 0030 +2 Hungary +36 / 0036 +1 India +91 / 0091 +5:30 Ireland +353 / 00353 0 Israel +972 / 00972 +2 Italy +39 / 0039 +1 Japan +81 / 0081 +9 Luxembourg +352 / 00352 +1 Macedonia +389 / 00389 +1 Mexico +52 / 0052 -6 – -8 Montenegro +382 / 00382 +1 Netherlands +31 / 0031 +1 Norway +47 / 0047 +1 Poland +48 / 0048 +1 Portugal +351 / 00351 0 Romania +40 / 0040 +2 Russia +7 / 007 +2 – 12 Serbia +381 / 00381 +1 Slovenia +386 / 00386 +1 South Africa +27 / 0027 +2 Spain +34 / 0034 +1 Sweden +46 / 0046 +1 Switzerland +41 / 0041 +1 Turkey +90 / 0090 +2 – +3 Ukraine +380 / 00380 +1 United Arab Emirates +971 / 0071 +4 United Kingdom +44 / 0044 0 United States of America +1 / 001 -5 – -8

PROTECTION OF OUR ENVIRONMENT IN THE EVERYDAY LIFE OF HOTEL QUEEN ELIZABETH
As hospitality and the hotel industry produce a lot of waste and use a large amount of energy during operation, hotels and restaurants should reduce emissions and use of energy in some way to protect our environment: this is the purpose of Hotel Queen Elizabeth.

WHAT WE DO IN ORDER TO PROTECT THE ENVIRONMENT
The collection of waste generated during day-today operation is organized in a selective way.  In the light of re-use, we encourage the use of remanufactured toner cartridges, the reuse of used paper and the purchase of recycled paper.  The use of our relaxation island is possible only at previously appointed time, so the sauna will be heated up only when our guests would like to use it, avoiding unnecessary energy waste.  The employees of our hotel receive education, in which we train them environmental protection techiques and eco-consciousness, and encourage them to make these a part of everyday life.  To reduce the waste of energy, our rooms use a magnetic card lock system, which means there is electricity in the room only when our guest inserts the key card received at the reception. If the guest leaves the room and removes the card, the power supply will be terminated and any devices left in operation will be switched off.  Our washbasins have taps with water-saving perlators, reducing water usage.

WHAT YOU CAN DO DURING YOUR STAY
In order to protect the environment, towels are changed twice a week. If our guest would like to have their towels changed more frequently, dropping them on the bathroom floor our housekeepers will change it for a new one. Leaving the towels hanging in the bathroom means they do not have to be changed. In order to optimize the room-temperature, closing the windows helps to increase the efficiency of air conditioning and heating, so the energy needed on cooling / heating actually reaches the purpose of its usage. Our hotel offers laundry services cooperating with a labelled „Green Laundry”. For using this service, our guests can put their clothes in a nylon bag that can be used several times. If someone would like to use laundry service more than once during their stay, the bags can be reused to reduce the amount of waste generated. Driving a car has an impact on the environment and also pollutes the air. If you have the opportunity, instead of driving your car or taking a taxi, use the public transport (long distance bus, train, local train). Please contact the recepction for more information and time tables. While having breakfast, in order to avoid food waste, take less amount of food at once, because you have several opportunity to refill your plate. If you can, please use one plate during the meal – this results less dirty dish to wash, which means less water and chemical to use. For the sake of the environment!